FAQs

On Apple devices, select the 'More' button and then 'Account Details'. On Android devices, select the side menu (button with three lines) or swipe from the left and select 'Account Details'.

Yes, you would be able to access the platform when travelling abroad, provided you have sufficient network connection or are connected to Wi-Fi.

If you're using our iOS iPhone app, the geo-restriction functionality is in place means you can access your account if you're physically located in one of our licensed countries.

If you're going to travel outside of the Permitted Regions, the iPhone app may prevent you from accessing your account.Century FInancial will not be liable for any loss arising from an inability to access the platform and/or iOS iPhone and/or Android applications in regions outside of the Permitted Regions.

Select the product from the watchlist or the product library. Choose your product and select 'Overview' in the top left.

Within 'Positions', select the position you would like to partially close, then click the red 'x' icon and amend the stake, number of units or amount you wish to reduce the position by.

Select 'Positions' in the bottom left of the screen on the iPhone app or Android App, and choose the position that you would like to add the stop-loss or take-profit order to, then select ‘Stop Loss’ or ‘Take Profit’.

On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left menu.

No. You would be able to access your account through either the website or your mobile device at a time. If you attempt to log in to both platforms at the same time you will be disconnected from your previous session.

If you're unable to log in to the platform via your mobile device, please ensure that you have upgraded to the latest version of our app via the relevant app store. If you have our app running in your device's background, but find that you can't log back into the platform, you may need to force close the app and reopen it for this to work.

"The price feeds on our share CFDs are deactivated by default due to the costs we incur from the relevant exchanges. If you open a chart or view the share CFD in the product library, you can tap 'Click to Activate' the appropriate market data feed for the region where the product trades."

Select the account number in the top-left hand side of the screen or select the power on/off icon in the top right-hand side, and then choose 'Switch Accounts'.

"On the web platform, select the arrow on the left-hand side of the product or hamburger menu(three lines) from the top left of the chart, and choose 'Product Overview'. From this window you can view the holding rates for previous 30 days. Visit our CFD holding costs for information on how to calculate these costs."

If you select 'Account' and 'History', you can view your history for different timeframes. Filter by selecting 'date/time' in the top left-hand corner and also filter by 'type' to just view payments in. You can export your account history as a pdf or excel file using the icons in the bottom left-hand corner

Access the 'Product Overview' by selecting the '>' icon alongside at the name of the product within the library.

Clear your browser cache and try to log in again. Here's how you can clear your browser cache:

Internet Explorer

• Open Internet Explorer
• In the upper right-hand corner, click 'Tools'
• Select 'Internet options' from the drop down menu
• Within the 'Browsing history' section click on 'Delete'
• Check the 'temporary internet files', 'cookies' and 'history' boxes
• The 'form data', 'passwords' and 'In Private filtering data' boxes may be left un-checked. You can check them to delete this data
• Click 'delete'
• When finished, click OK to return to your Internet Explorer window
• Close the Internet Explorer window and reopen

Chrome

• Click the Chrome menu on the browser toolbar
• Select 'more tools'
• Select 'clear browsing data'
• In the dialogue that appears, select the tick boxes for the type of information you want to remove (defaults should suffice)
• Use the menu at the top to select the amount of data you want to delete. Select 'beginning of time' to delete everything
• Click 'clear browsing data'
• Restart your browser

Firefox

• Click the menu button and choose 'options'
• Select the 'advanced' panel
• Click on the 'network' tab
• In the 'cached web content' section, click 'clear now'
• Restart your browser'
• Try logging in using another browser

Sometimes clients have browser-specific issues. You should try logging in using another well-known browser (such as Google Chrome or Mozilla Firefox) to see if the issue still persists.

Ensure you have correctly selected the live or demo option

You may have inadvertently selected the wrong option before selecting login.

Confirm you are using the correct product URL:

If unsure, visit our website and select 'login' for the correct product: CFD.

Confirm that the password and username are entered correctly

If you receive the following message: 'Your account login has failed...' it means that the email address entered has not been recognised by the system. Ensure that it has been entered correctly with no additional characters.

If you receive a message stating: 'The login details you have entered do not match our records' it means that the password does not match the registered email address for your account. Re-check the password entered and if the issue still persists, consider resetting your password via the 'Forgotten password?' link on the log in page.

If after attempting the above you are still having issues accessing your account via our mobile app, it would be useful to obtain the following information before contacting our Customer Support Team to help improve resolution times for issues:

• Account ID and email address
• A summary of the problem you are experiencing
• Have you tried replicating the issue on another machine? If so was it successful?
• Date and time when the issue occurred
• Screenshot of any error message you may have received
• Which operating system and browser are you using?
• If using the mobile application, which handset and operating system are you using?
• Are you on a wired or wireless connection?
• Which Internet Service Provider are you using?

If you’re not sure about your system configurations, please go to www.whatismybrowser.com where you will be able to send all of the relevant information by email directly to our Customer Support Team.